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Get Answers to Your Questions

The answers to these questions are general answers that apply to most of our customers.  However, these answers are superseded by any lease or contract and we recommend you check your lease for specifics.

When will I hear back about my application? What if I paid for expedited and it takes longer than expected, do I get a refund?

We process applications periodically, which is usually twice weekly, unless there is a holiday (Christmas / Thanksgiving). Most Standard applications are processed in 3-5 business days. Expedited applications are processed in 2 business days, whenever possible. If an Expedited Application takes longer it is often a delay with the screening of an application. We do not recommend you select the Expedited option if you have eviction or criminal history because these can cause delays. Application fees are non refundable due to the costs we incur in processing an application.

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