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FAQs

Get Answers to Your Questions

The answers to these questions are general answers that apply to most of our customers.  However, these answers are superseded by any lease or contract and we recommend you check your lease for specifics.

What is your Cancellation and Refund Policy?

Cancellations: Cancellations made 30 days or more prior to arrival with written notice (fax or email acceptable) shall be given a full refund minus a $50.00 cancellation fee and any fee charged by the booking platform. Cancellations of less than 30 days prior to arrival shall forfeit the entire rent and excise tax (less security deposit) unless we are able to re-rent the unit. There is no refund for early departure or no shows. Guest(s) are encouraged to take out a travel insurance policy for their trip. There shall be no refunds of rents because of shortened stays or issues due to work, family emergencies or any other situation.

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