Get Answers to Your Questions
The answers to these questions are general answers that apply to most of our customers. However, these answers are superseded by any lease or contract and we recommend you check your lease for specifics.
Applications stay in our system for 60 days and can be moved to any available unit, but we do not refund application fees.
Of course! We would love to show you a unit. We cannot do any showings on occupied units. The description for the available unit should have information regarding viewing the unit. You will either need to schedule to view a unit with the Property Manager for that area, or if you are in Alamosa, you can check out a key with our front office staff.
Please make sure you check your spam folder. Leases come from an email of email@example.com Please keep in mind that it can take up to 72 hours to receive a lease. If you have not heard from us, please email Operations@RentEclipse.com
Your approval email should explain the reason for the doubled deposit, but if you have further questions you can email Operations at Operations@RentEclipse.com.
We process applications periodically, which is usually twice weekly, unless there is a holiday (Christmas / Thanksgiving). Most Standard applications are processed in 3-5 business days. Expedited applications are processed in 2 business days, whenever possible. If an Expedited Application takes longer it is often a delay with the screening of an application. We do not recommend you select the Expedited option if you have eviction or criminal history because these can cause delays. Application fees are non refundable due to the costs we incur in processing an application.
Most Standard applications are processed in 3-5 business days. Expedited applications are processed in 2 business days, whenever possible.
The Front Desk can confirm that the application department has received your application and are working on processing it. Please look for email communication the Operations Department.
If you need to change something on your application please email Operations@RentEclipse.com
We do our best to respond to these emails as quickly as possible. If you are the 1st approved applicant, please watch for an email with your lease information from firstname.lastname@example.org
During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. Even applicants with lower credit scores can get approved this way. We often find that if a credit score is below a 535, the applicant falls into the scoring category that requires a double security deposit.
During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. It is possible to get approved with an Eviction on your screening. The algorithm is going to look at the recency of the eviction. Often if someone has an eviction on their screening, we find they fall into the double security deposit category.
Because we look at all of the information provided in an application, criminal history is NOT an automatic denial! During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. The algorithm is going to score the convictions based on severity, recency, and the nature of the crime. A lower score by the algorithm may cause an applicant to fall into the double security deposit category. We will not look at convictions that are more than 5 years old.
Unfortunately, no. The application fee is nonrefundable because of the cost involved in processing the application.
Absolutely! We can move an application to any available unit for 60 days from the date you apply.
If you are the second approved applicant you have two options. You can wait to see if the applicant ahead of you moves forward, or you can have your application moved to another available unit.
Many applicants do not have rental history. The application requests your most recent 3 years of residential history. Please make sure to provide a minimum of three years residential history (this includes situations where you own your home or live with someone else). Without 3 full years of residential history, applicants often fall into a double security deposit category.
During the application process you will be required to provide proof of income, but it doesn't necessarily have to be employment. This can be in the form of check stubs, bank statements, employment offer letters, tax documents, letters from someone providing your income, etc. If we have further questions about your application someone from the Operations Team will email you for clarification.
During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. Even applicants with lower credit scores or bankruptcies can get approved this way. We often find that if a credit score is below a 535 the applicant falls into the scoring category that requires a double security deposit.
The best point of contact regarding your lease is your Property Manager. You can schedule with them by going to https://renteclipse.com/about/ and selecting "Book an Appointment". Another option is to reach out to the Operations Team. Often they can answer leasing questions or will refer your question to the appropriate Property Manager. You can email them at Operations@RentEclipse.com
You will have until close of business (4PM Mountain Time) the day after you receive your approval email. For example, if you receive an approval email on Tuesday, you will have until Wednesday at 4PM to respond to us that you would like to move forward with a lease or we are required to move onto the next approved applicant.
If we have an applicant that has been approved for a property, the unit will have a photo showing that. You can still apply for this property, but you do so knowing that there is a pending approved applicant. The approved applicant may choose to move forward with a lease. If they do not we will continue to process applications for this property. Keep in mind, that we can always move your application to any available unit for 60 days from the date you applied.
A Traditional Student is a student, online or in person, who is in an undergraduate program. We require Traditional Students to have a guarantor to assist them with rent. The Guarantor will not be listed on the lease, but will sign a document stating we can contact them if there are problems, lease violations, or the rent becomes late. Often guarantors are parents, however, they can be any adult who is over the age of 21, willing to apply, and meets the application criteria.
Guarantors are required for all Traditional Students. A Traditional Student is a student, online or in person, who is in an undergraduate program. We require Traditional Students to have a guarantor to assist them with rent. The Guarantor will not be listed on the lease, but will sign a document stating we can contact them if there are problems, lease violations, or the rent becomes late. Often guarantors are parents, however, they can be any adult who is over the age of 21, willing to apply, and meets the application criteria.
List of searches conducted as part of the background check process and the associated fee breakdown:
Credit Report - $5
National Criminal Report - $5
National Sex Offender - $5
Colorado Courts Criminal - $5
National Eviction Report - $5
Processing - $10 (Averaged)
Supervisor Review - $14 (Averaged)
Software & Web Platforms - $10 (Averaged)
APPLICATION FEE TOTAL = $59/ Applicant
There is an optional fee of an additional $30 for expedited processing and review.
The APPLICATION FEE is a NON-REFUNDABLE payment for a background check for this Application and such sum is not a rental payment or security deposit. This fee will be retained regardless if the Applicant is approved or denied.
During the application and screening process, we review each applicant's income, credit history, criminal history, and rental history. Each applicant is given a score for their application and the application with the best score is selected to move forward. Please make sure you provide the most detail possible to ensure the highest score.
We process all received applications periodically, usually twice weekly (unless there is a holiday). You should receive an email when your application has been processed. That email should give you instructions on the next steps. The Security Deposit and First Month's Rent will need to be paid as soon as possible after you sign the lease. Overall, the process can take anywhere from a few days to a couple weeks.
Security deposits and the first rent payment have to be paid online through the tenant portal after signing the lease.
We only do unit viewings after the unit is vacant and available. The availability date is listed on the details section of every listing. Once the unit is available, you will have to fill out a guest card at our office and provide us a copy of your identification. Then we can give you a key so you can look at the unit or conduct an in person showing (depending on the location).
We do not offer any type of financing of the security deposit. It must be paid in full at the time of lease signing. You are able to finance the security deposit with a bank or financing company, like One Main Financial.
Most property management companies charge the tenant a large administration or lease signing fee at move in; we do not. However, we do have a small monthly “Technology & Administration Fee” that is charged to each tenant.
Yes we do. If you do not have tenant’s insurance with at least $100,000 in tenant liability coverage, you will automatically be entered in our insurance program and will be charged $12 per month. We must have a copy of your insurance on file to remove this $12.00 charge.
Utilities are usually not included, but each rental is different. This information will be included in the listing.
The best person to help you understand your Tenant Ledger is your Property Manager. You can schedule time with them at https://renteclipse.com/about/. If hey are not available, our operations department may be able to assist you. You can schedule time with them by emailing Operations@RentEclipse.com.
Tenants are allowed to paint their units! We do require that the painting be done in a professional manner. Please be aware that neutral colors are best. If the unit needs to be repainted when you move out, it will be necessary to charge you. We do not reimburse tenants for the cost of their labor to paint a rental unit.
Yes, please hang up your family photos! Remember that when you move out you will need to fill any holes left and touch up the paint. If there are holes or damaged paint when you move out, we will have our handyman repair it and we will be required to charge you.
If it is an emergency, or damage is occurring, call 719-581-RENT and select the option to put in a new work order. We have an after hours answering service that will help you!
Work orders submitted through the tenant portal are processed within 2 work days and then a vendor is dispatched. Depending on their schedule, it could be a few days after dispatching before the vendor is able to complete the repair.
The more information you can provide, the better we will be able to help you. Please provide details, troubleshooting you have done, and any helpful photos of the problem.
We are very excited to be a part of the Second Nature Family. This program automatically sends applicable properties a high quality air filter every two months during the winter months. Frequently changing your air filter can lower heat bills, improve the quality of air in your home, help lessen maintenance costs, and extend the life of the heating unit.
If you would rather not have to handle lawn care or snow removal, we offer a program where you pay a fee each month and we send a vendor to handle lawn care weekly in the spring/summer and as needed in the Fall/Winter. (ALAMOSA ONLY)
The technology and admin fee covers the costs of administering the technology offerings Eclipse Property Management offers. For example, the website, tenant portal, online maintenance requests, iphone App, Android App, etc. The fee is charged per person on the lease.
The best way to start the process of making changes to your lease is to email the Operations Team. They can direct you to the appropriate documents required to make changes. Please email them at Operations@RentEclipse.com
Most property management companies charge the tenant a large administration or lease signing fee at move in; we do not. However, we do have a monthly “Technology & Administration Fee” of $7 that is charged to each tenant.
If you are paying for the Second Nature Filter Program, you should be receiving filters. Each area is on a slightly different timeline for receiving filters, but most of the time they are sent out 3 times during the winter months. They are not usually sent out monthly. Please advise us if you are not receiving them.
Rent can be paid in the following ways:
1- Online – After activating your tenant portal, you can pay online using your bank account (free) or a credit card (fee). You can also set up recurring payments so you don't have to remember to pay your rent. Contact our office if you need assistance setting this up.
2- Mail – Rent payment checks (or money orders) can be mailed to 609 Main St, Alamosa, CO 81101
3- Bring it in – Rent payments can be paid at our office with a check or money order, we do not accept cash. Note: Payments in person have a $10.00 convenience fee.
We have an Add Tenant form that the new roommate will need to complete and the existing Tenants will also need to sign. There is a lease modification fee that will also have to be paid. After receiving the form and the fee is paid, the person who wishes to move in will need to apply and be approved. After approval of the application, we will send a new lease to the existing Tenants plus the new roommate. After everyone has signed, the new roommate can move in. Here is a link to download the form:ADD TENANT FORM
We have an Add Tenant form that the Tenant will need to complete and the existing Tenants will also need to sign. There is a lease modification fee that will also have to be paid. After receiving the form and the fee is paid, we will email the new Tenant an application. After approval of the application, we will send a new lease to the existing Tenants plus the new Tenant. After everyone has signed, the new Tenant can move in. Here is a link to download the form ADD TENANT FORM
If they are on the lease, moving out does not alleviate the Tenant’s financial responsibility for the residence. Please contact our office and inform us as to who is leaving. You will also need to decide if the person moving out should be released from the lease, and their financial responsibility. If everyone currently on the Lease decides to allow someone to be removed from the Lease, then they will have to submit a Remove Tenant form & pay a lease modification fee. The link to the remove tenant form can be found on our move out page here: https://renteclipse.com/tenants/moveout/
There are several methods to submit a maintenance request:
Online – After activating your tenant portal you can make maintenance requests online. Contact our office for assistance setting up your tenant portal.
During working hours – Either call us or come in and make a maintenance request.
Non-working hours – If the problem is an emergency, please call 719.581.RENT and select the option to put in a new service request to reach our after-hours call center.
Rent is always due on the 1st of the month. Most leases give a 5 day grace period. If you know you are going to be late please contact our office immediately. Please refer to your lease for specifics regarding due dates and late fees.
A payment that was returned by your bank will be reversed. This is often referred to as a "bounced check" or NSF (Non-Sufficient Funds). The reversed payment could cause late fees to be applied to your account. An NSF fee of $30 will be charged to your account. The returned payment will still have to be paid. After two checks or online payments have been returned for non-sufficient funds, only certified funds will be accepted for that unit.
Yes, Tenant Liability insurance is required. If you do not get your own insurance, we have a program that covers the lease requirements and the cost is $12 per month. If you don't provide proof of coverage before move in, you will automatically be enrolled in our program.
The insurance program through Eclipse Property Management only covers liability and not tenant contents. It also does not cover general damages, but only covers liability arising from an event (like a fire caused by the tenant). Please contact our office for more information.
Most insurance companies offer “renters” or “tenant’s” insurance. Here are a couple local insurance companies:
1. Horace Mann - 719-587-5104
2. State Farm – Jay Meyer - 719-589-2258
Each property owner has different requirements regarding pets. Some owners will allow pets and some will not. When your rental was listed, it said if pets were considered or not allowed. If your rental considers pets it probably won't be an issue to add a pet. Usually there is an increase in rent and in the Security Deposit. If your listing was NO PETS then it will not be allowed. If pets were considered, you will need to submit an approval request form and a profile for each pet so we can submit it to the owner for approval.
It depends, some properties will allow a satellite dish and some will not. Please contact us first. It is usually recommended to have the dish mounted on a pole in the ground instead of mounting it to the building.
Please refer to your lease for the specific renewal terms. With most leases, you won't have to do anything, the lease will automatically renew for another year. We usually send out a letter prior to the renewal date reminding you about the renewal and updating any terms of the lease that are being changed. For example, rent usually increases a little each year.
You may use any professional carpet cleaning company you desire, but you will have to provide us with a receipt from the company showing the carpets were cleaned. We recommend the following local companies:
MGM Carpet Cleaning – 719-580-5610
ProClean America – 719-589-9000
You may use any professional general cleaning company you desire, but you will have to provide us with a receipt from the company showing the unit was cleaned. We recommend the following local companies:
Lady Bug Cleaning – 719-937-1393
Alamosa Janitorial & Handyman Services – 719-298-7966 or 719-480-9673
Most security deposits are returned to tenants in 30-60 days depending on what the lease says. Legally we have 30-60 days, depending on your lease. Please keep in mind, the time frame is 30-60 days from when the lease ends or the new tenant moves in, if you have ended your lease early. Security Deposits are mailed to your last known address or the forwarding address you provided, so please make sure to provide us with a forwarding address.
Colorado State Law (C.R.S. 38-12-103) requires that a landlord return a security deposit within one month (or 60 days if mentioned in the lease) after the lease has been terminated or the surrender of the premises, whichever occurs last. So, we either have 30 days or 60 days to return your deposit depending on what your lease says.
The best way to meet with a team member is to schedule with them. Please go to https://renteclipse.com/about/ and select 'book and appointment' for the appropriate team member.
We offer 3 different levels of service at Eclipse Property Management. For information on those service levels please visit: https://renteclipse.com/pricing/
These are essentially the same thing, but both are rentals with a lease term of less than 30 days.
The best way to meet with a team member is to schedule with them. Please go to https://renteclipse.com/about/ and select 'book and appointment' for the appropriate team member. If you do not see the team member listed please contact us at 719-581-RENT to schedule with them.
Our team often gets hundreds of emails a day! We will respond to you as soon as possible. Often we are reaching out to other team members and/or researching your concerns before responding. If you haven't heard from the team member in 5 business days please email us again to follow up.
The best way to contact any of our team members is via email or by scheduling time with us. For more info please go to https://renteclipse.com/about/
Eclipse forges meaningful relationships while providing stellar property management and real estate services.
We currently have 4 offices in Colorado. They are located at:
Alamosa - 609 Main St, Alamosa, CO, 81101
Grand Junction - 605 25 Road, Grand Junction, CO, 81505
Salida - 101 1/2 F St, Unit B, Salida, CO 81201
Buena Vista - 211 Tabor St, Suite 112, Buena Vista, CO 81211
9am-4pm Mon-Fri, or by appointment.
Closed for the lunch hour, between noon – 1:00 pm.
Grand Junction: By Appointment Only
Salida: By Appointment Only
Buena Vista: By Appointment Only
All Offices: Closed for government holidays.
Our hours may vary during December and January.
Our rental listings are updated first on our website therefore this is always the best source of information for what we have that is available. On our menu, click the header titled, "Available Rentals" and then click on the geographic area you are interested in.
The best person to help you understand your Owner Statement is your Property Manager. You can schedule time with them at https://renteclipse.com/about/ if they are not available, our operations department may be able to help you. You can schedule time with them by emailing Operations@RentEclipse.com.
Most owners don't want to allow pets because of the increased potential for damages and/or past bad experiences renting to tenants with pets. To help mitigate this increased potential for damages, we increase the rent and conduct pet inspections.
The increased rent helps mitigate the owner's risk of potential pet damages. The inspections are conducted by the Property Management Company and are not the same as the increased rent.
The pet screening process is completed by a 3rd party, Petscreening.com and they charge a fee for completing a pet profile. This is completely out of our control.
Petscreening.com has a proprietary system for giving the paw rating so you would have to reach out to them for more information. However, usually the issue is when an applicant does not answer each question, or does not specifically type out each vaccine and only uploads the photo of the records.
Some owners do not allow pets in their apartments for the comfort of other tenants in the complex.
It depends. Each property owner has different requirements regarding pets. Some owners will allow pets and some will not. Each rental listing will say if pets are accepted or considered. Usually, there is an increase in rent and in the Security Deposit. We also require 1-4 pet inspections per year, at the cost of the tenant ($10-$40 per month). If pets are considered, you will need to submit a pet approval request form and a profile for each pet.
It means that the owner will consider renting to someone with pets, but requires specific information about the pet before deciding if the pet will be allowed or denied.
A pet screening profile will have to be submitted during the application process before we ask the owner for approval of the pet.
Usually yes with the proper documentation. You must have a disability and have a medical professional submit paperwork indicating the service animal directly helps you with your disability. This information will have to be submitted to petscreening with a pet profile.
We will then evaluate your request and let you know if the service animal is allowed. You must receive authorization from us before allowing a service animal in your rental unit.
If you do not have pets and/or are in a unit that does not allow pets, you will need to submit a No Pet Profile indicating that you do not have a pet.
Real Estate Sales
We do!!! Depending on what area you are located in. We are not currently providing real estate sales related services in the San Luis Valley or in Alamosa.
If you are in the San Luis Valley and are looking for someone to help you list your home for sale or help you buy a house, we highly recommend Porter Realty at www.PorterRealty.com.
We can, depending on where the house is located. Please email Sales@RentEclipse.com so we can connect you with an agent in your area.
Short Time Rentals
Each unit has a different daily, weekly, and monthly rental rate. Please refer to our website for more information: http://renteclipse.kigobook.com/properties/
Yes but only in specific units. An additional charge will be billed after booking ($35-50)
We offer a weekly discount of 15% off and a monthly Discount of 30% off.
We will need a photo ID and guests have to be 18 years old to book a reservation.
Each unit is a little different but most rooms are fully furnished with bedding, towels, cooking untils, and cookware. Most units have Cable TV and Internet. Please see all amenities in the property details.
Please contact the Short Term Rental manager and they can accommodate your request. Or you can simply change your reservation in the guest experience portal through Kigo.
It is very important to submit and ID to Verify the Reservation booking with the guest ID. We do this to prevent fraud.
No, you are welcome to rent as many rooms that are available.
Each unit has a different set of rules and the minimum nights a guest can reserve for is usually 3 nights. However, you can contact the Short Term Rental Manager and they will do what they can to accommodate less than a three day stay.
All reservations that are booked Direct from the Short Rental Manager, the fees are $35.00 for a cleaning fee, Local and State taxes of 14.4% and a processing fee of $9.00. If you are booking from other channels, other fees may apply.
The Short Term Rental Manager will give you access instructions 24 - 48 hours prior to reservation.
Cancellations: Cancellations made 30 days or more prior to arrival with written notice (fax or email acceptable) shall be given a full refund minus a $50.00 cancellation fee and any fee charged by the booking platform. Cancellations of less than 30 days prior to arrival shall forfeit the entire rent and excise tax (less security deposit) unless we are able to re-rent the unit. There is no refund for early departure or no shows. Guest(s) are encouraged to take out a travel insurance policy for their trip. There shall be no refunds of rents because of shortened stays or issues due to work, family emergencies or any other situation.
Each unit is different but for most 1 bedroom units it's 3 Adults Max or 2 Adults 2 Children Max
Yes, we are compliant with local health authorities to use proper disinfecting and cleaning material to fight against COVID-19. Our staff take the necessary precautions to practice social distancing and wearing a mask at all times.
Yes, we have a coin operated laundry room on site. Access codes will be given 24-48 hours prior to reservation.
We have weekly cleaning on Tuesdays for guests staying 7 or more days. If you choose to opt out of weekly cleaning, please notify your Short Term Rental Manager.
At this time, we do not offer travelers insurance. You are more than welcome to purchase your own if you wish to do so.
When booking your reservation and payment has been successful, you will start receiving automated messages from Kigo and the short term rental manager will send you pre-arrival and arrival details 24-48 hours before your reservation.
Yes, if there is any change to your reservation, the short term rental manager will notify you.
Eclipse Property Management wants to ensure that our guests are happy and comfortable with their rentals. By signing a House Rules document, you acknowledge you will be a good neighbor but also take care of the unit. We have every guest go over these house rules shortly after a reservation has been made.