FAQs
Get Answers to Your Questions
The answers to these questions are general answers that apply to most of our customers. However, these answers are superseded by any lease or contract and we recommend you check your lease for specifics.
General Information
Eclipse Property Management provides quality property management services to owners and investors while connecting quality tenants with quality properties, and forging meaningful relationships with owners, tenants, & vendors.
We currently have 4 offices in Colorado. They are located at:
- Alamosa - 609 Main St, Alamosa, CO, 81101
- Grand Junction - 605 25 Road, Grand Junction, CO, 81505
- Salida - 101 1/2 F St, Unit B, Salida, CO 81201
- Buena Vista - 602 Cedar St, Buena Vista, CO 81211
We are open 9am-4pm Mon-Fri, or by appointment.
- We are closed for the lunch hour, between noon – 1:00pm.
- We are closed for government holidays.
- Our hours may vary during December and January.
Our rental listings are updated first on our website.
We also maintain a rental list in our office.
Application Process
Credit Report - $5
National Criminal Report - $5
National Sex Offender - $5
Colorado Courts Criminal - $5
National Eviction Report - $5
Third Party Processing & Review - $21
Quick App Fee - $3
Application Fee Total - $49
During the application and screening process, we review each applicant's income, credit history, criminal history, and rental history. Each applicant is given a score for their application and the application with the best score is selected to move forward. Please make sure you provide the most detail possible to ensure the highest score. Applications are processed twice weekly.
We process all received applications twice weekly (unless there is a holiday). You should receive an email on Wednesday when your application has been processed. That email should give you instructions on the next steps. The Security Deposit and First Month's Rent will need to be paid as soon as possible after you sign the lease. Overall, the process can take anywhere from a few days to a couple weeks.
Security deposits and the first rent payment have to be paid online through the tenant portal after signing the lease.
We only do unit viewings after the unit is vacant and available. The availability date is listed on the details section of every listing. Once the unit is available, you will have to fill out a guest card at our office and provided us a copy of your identification. Then we can give you a key so you can look at the unit.
We do not offer any type of financing of the security deposit. It must be paid in full at the time of lease signing. You are able to finance the security deposit with a bank or financing company, like One Main Financial.
Most property management companies charge the tenant a large administration or lease signing fee at move in; we do not. However, we do have a monthly “Technology & Administration Fee” of $7 that is charged to each tenant.
Yes we do. If you do not have tenant’s insurance with at least $100,000 in tenant liability coverage you will automatically be entered in our insurance program and charged $12 per month.
Each rental may include different utilities, but this information will be included in the listing.
The application fee covers the actual costs of:
1: Background checks on your credit, rental history, criminal history, and eviction history.
2: Credit card processing fees
3: Employee and contractor labor to process, review, verify, and prepare your application.
It is not. However, your application is good for 60 days, so if you would like to move your application to another unit, please just let our staff know.
Pets
It depends. Each property owner has different requirements regarding pets. Some owners will allow pets and some will not. Each rental listing will say if pets are accepted or considered. Usually, there is an increase in rent and in the Security Deposit. We also require 1-4 pet inspections per year, at the cost of the tenant ($10-$40 per month). If pets are considered, you will need to submit a pet approval request form and a profile for each pet.
Click here for more information.
It means that the owner will consider renting to someone with pets, but requires specific information about the pet before deciding if the pet will be allowed or denied.
A pet screening profile will have to be submitted during the application process before we ask the owner for approval of the pet.
Usually yes with the proper documentation. You must have a disability and have a medical professional submit paperwork indicating the service animal directly helps you with your disability. This information will have to be submitted to petscreening with a pet profile.
We will then evaluate your request and let you know if the service animal is allowed. You must receive authorization from us before allowing a service animal in your rental unit.
Click here for more information.
If you do not have pets and/or are in a unit that does not allow pets, you will need to submit a 'No Pet Profile'. Please click here for more information
Current Tenants
Rent can be paid in the following ways:
- Online – After activating your tenant portal you can pay online using your bank account (free) or credit card (fee). You can also set up recurring payments so you don’t have to remember to pay your rent. Contact our office for assistance setting this up.
- Mail – Rent payment checks (or money orders) can be mailed to 609 Main St, Alamosa, CO 81101
- Bring it in – Rent payments can be paid at our office with a check or money order, we do not accept cash. Note: Payments via check or in person have a $10.00 fee.
We have an Add Tenant form that the new roommate will need to complete and the existing Tenants will also need to sign. There is a lease modification fee that will also have to be paid. After receiving the form and the fee is paid, we will email the new roommate an application. After approval of the application, we will send a new lease to the existing Tenants plus the new roommate. After everyone has signed, the new roommate can move in. Here is a link to download the form: ADD TENANT FORM
We have an Add Tenant form that the Tenant will need to complete and the existing Tenants will also need to sign. There is a lease modification fee that will also have to be paid. After receiving the form and the fee is paid, we will email the new Tenant an application. After approval of the application, we will send a new lease to the existing Tenants plus the new Tenant. After everyone has signed, the new Tenant can move in. Here is a link to download the form: ADD TENANT FORM
If they are on the lease, moving out does not alleviate the Tenant’s financial responsibility for the residence. Please contact our office and inform us as to who is leaving. You will also need to decide if the person moving out should be released from the lease, and their financial responsibility. If everyone currently on the Lease decides to allow someone to be removed from the Lease, then they will have to submit a Remove Tenant form signed by the Remaining Tenants. They will also have to pay a lease modification fee. Here is a link to download the form: REMOVE TENANT FORM
There are several methods to submit a maintenance request:
Online – After activating your tenant portal you can make maintenance requests online. Contact our office for assistance setting this up.
During working hours – Either call in or come in and make a maintenance request.
Non-working hours – If the problem is an emergency, please call a vendor to get the problem fixed. Please also call our office and leave a message listing your name, unit address, description of the problem, and the vendor responding to fix the problem.
Rent is always due on the 1st of the month. Most leases give a 5 day grace period. If you know you are going to be late please contact our office immediately. Please refer to your lease for specifics regarding due dates and late fees.
A payment that was returned for non-sufficient funds (NSF) will be reversed, which could cause late fees to be applied to your account. A NSF fee of $30 will be charged to your account. The returned payment will still have to be paid. After two checks or online payments have been returned for non-sufficient funds, only certified funds will be accepted for that unit.
Yes, Tenant Liability insurance is required. If you do not get your own insurance, we have a program that covers the lease requirements and the cost is $12 per month. If you don’t provide proof of coverage before move in, you will automatically be enrolled in our program.
Click Here for more information about Eclipse Property Management insurance.
Most insurance companies offer “renter’s” or “tenant’s” insurance. Here are a couple local insurance companies (with links to their webpage):
1. Horace Mann
Each property owner has different requirements regarding pets. Some owners will allow pets and some will not. When your rental was listed, it said if pets were considered or not allowed. If your rental considers pets it probably won’t be an issue to add a pet. Usually there is an increase in rent and in the Security Deposit. If your listing was NO PETS then it will not be allowed. If pets were considered, you will need to submit an approval request form and a profile for each pet so we can get it approved by the owner.
Click here for more information.
It depends, some properties will allow a satellite dish and some will not. Please contact us first. It is usually recommended to have the dish mounted on a pole in the ground instead of mounting it to the building.
Please refer to your lease for the specific renewal terms. With most leases, you won’t have to do anything, the lease will automatically renew for another year. We usually send out a letter prior to the renewal reminding you about the renewal and updating any terms of the lease that are being changed.
You may use any professional carpet cleaning company you desire, but you will have to provide us with a receipt from the company showing the carpets were cleaned. We recommend the following local companies:
MGM Carpet Cleaning – 719-580-5610
ProClean America – 719-589-9000
You may use any professional general cleaning company you desire, but you will have to provide us with a receipt from the company showing the unit was cleaned. We recommend the following local companies:
Lady Bug Cleaning – 719-937-1393
Alamosa Janitorial & Handyman Services – (719) 298-7966 or (719) 480-9673
Clean as a Whistle – 719-588-1053
Former Tenants
Colorado State Law (C.R.S. 38-12-103) requires that a landlord return a security deposit within one month (or 60 days if mentioned in the lease) after the lease has been terminated or the surrender of the premises, whichever occurs last. So, we either have 30 days or 60 days to return your deposit depending on what your lease says.
Please contact our office immediately to setup a payment plan. If a payment plan is not agreed upon and set up within 30 days of move-out, the account will be sent to collections.
Real Estate Sales
We do!!! Depending on what area you are located in. We are not currently providing sales related services in the San Luis Valley or in Alamosa.
If you are in the San Luis Valley and are looking for someone to help you list your home for sale or help you buy a house, we highly recommend Porter Realty at www.PorterRealty.com.
We can, depending on where the house is located. Please email Sales@RentEclipse.com so we can connect you with an agent in your area.
We can, depending on where the house is located. Please email Sales@RentEclipse.com so we can connect you with an agent in your area.