vendors
How to get set up, take a work order, get into the unit, and get paid. Most vendor calls we get are answered here.
Fill out the vendor packet. It gives us what we need to set you up, covers our expectations, and confirms you work as an independent contractor of Eclipse, not an employee.
We can't pay an invoice until your completed packet, W-9 and current insurance are on file.
Work orders come through Property Meld, our maintenance platform. Each one, called a meld, has the address, the problem and the tenant's contact information. Accept it quickly, or tell us right away if you can't take it so we can reassign it.
You schedule directly with the tenant. Stay within what the work order covers until we confirm anything more is approved.
One invoice per work order, uploaded to the meld or emailed to billing@renteclipse.com. We pay uncontested invoices Net 30.
Colorado law requires work on a health or safety problem, such as no heat, no water or a gas leak, to start within 24 hours (C.R.S. 38-12-503). These can't wait for an owner's answer. Call 719.581.RENT and choose the Maintenance Department so we can approve what's needed.
Other problems that make a home unlivable, such as a leaking roof, broken plumbing or pests, must start within 72 hours. Routine repairs: schedule within 5 business days.
Call 719.581.RENT and choose the Maintenance Department, or email maintenance@renteclipse.com. Include the work order number and the address.
Vacant units: most have a lockbox, and we text you the code for that box. Every lockbox has its own code, so ask for each job. Never share a code.
Occupied units: we only give a key to a vendor with the tenant's permission. Once the tenant approves, pick up the key at our office during office hours: 422 White Ave, Suite 302, Grand Junction, or 609 Main St, Alamosa. You can also set a time with the tenant to let you in.
Never enter a home if the only person there is under 18.
Call 719.581.RENT and choose the Maintenance Department, or email maintenance@renteclipse.com. We can give the tenant written notice of an appointment at least 48 hours ahead so you can get in.
On site, but the tenant didn't know you were coming? Call us before you go in. If the tenant needs to reschedule, set a new time with them and let us know so the work order stays current.
Send estimates through the meld in Property Meld or to maintenance@renteclipse.com. Include the meld number, property and unit, itemized labor and materials, and photos or video of what you found.
Each owner sets a maintenance limit, and it varies by property, so don't assume a standing allowance. When an estimate is over the limit, we take it to the owner and get back to you. Don't start work beyond the work order until we confirm it is approved.
One invoice per work order. If we sent separate melds for two units, invoice each one separately. To correct an invoice, send a revised one and tell us which invoice it replaces.
We pay uncontested invoices Net 30, within 30 days. It can take longer when your packet, W-9 or current insurance isn't on file, when the invoice is missing the meld number, address or unit, when the property is new to our management, or when we are waiting on the owner to send funds.
We send 1099s by January 31, so keep your mailing address current with us. To check on an invoice, email billing@renteclipse.com with the meld number and property address.
Please send them to us at 719.581.RENT.
Maintenance questions: 719.581.RENT, Maintenance Department · maintenance@renteclipse.com. Billing: billing@renteclipse.com. Our offices are closed on Fridays.
