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- I have questions about my Resident Benefit Package (RBP), who should I contact?
- I know there are many things I can be charged for. Is there a complete list of all possible tenant charges and fees?
- My lease is almost up and I don't want to renew for another year, but I do want to extend my lease for a month or two, what do I need to do?
- What is the resident benefit package?
- Where do i upload my insurance info?
- What is the resident benefit package?
- I'm breaking my lease early with an Early Termination of Lease. Can I list the property for rent myself on Facebook, Craigslist, Zillow, or a similar site?
- How does Eclipse Property Management handle Move-In Inspections?
- I now have a Service Animal but I didn't tell my Property Manager yet, what do I do now?
- My lease says no pets are allowed but I violated my lease and have/had a pet, what do I do now?
- I would like to pay rent using an ACH (Automated Clearing House) transaction initiated from my bank account and directly deposited into Eclipse's bank account, how do I do that?
- I received my Security Deposit Return paperwork and I think Eclipse made a mistake.
- What does it mean if a property is listed as "No Students"?
- Sometimes I don't receive an email from Eclipse or it goes to my spam folder. How do I keep this from happening?
- I have been told that I need a Lease Modification. What is the cost of a Lease Modification?
- I'm leaving but my roommate is going to stay. How does that work with my deposit?
- How do I follow-up on a maintenance request?
- Can Eclipse help me buy a house?
- Why Do I have to sign the house rules? I have never done this with other Airbnb’s. Collapse
- Is the property I book on the Internet the one I will get?
- How will I receive my confirmation and arrival instructions?
- Do you offer Travel Insurance?
- Is there daily or weekly cleaning? Can I opt out if I do not want anyone to access my room?
- Are there washers & dryers available at the Bell & Main Apartments?
- Do you take certain actions to prevent COVID-19?
- How many people are allowed to stay in each home?
- What is your Cancellation and Refund Policy?
- How do I access the property?
- What time is check in and out?
- What are the fees charged for a rental?
- What is the minimum number of nights a property can be booked for?
- Are there a limit of bedrooms I can rent out?
- Why do I have to submit an ID?
- What do I do if I want to extend my stay or cancel my stay?
- What is offered with the rental?
- What is required to make a reservation?
- Do you offer any discounts?
- Can I have pets?
- What is the rate for the rental?
- Can Eclipse list my house for sale?
- Does Eclipse Property Management do Real Estate Sales?
- I was told I need to submit a NO pet profile, how do I do that?
- Do you accept service animals?
- The listing says that pets are "considered", what does that mean?
- Do you accept pets?
- Why can't I have a pet in my apartment?
- Why did my pet get a 3 paw score, they are so small and well behaved.
- Why do I have to pay to fill out a pet profile?
- I am already paying pet rent why do I have an inspection fee?
- Why do I have to pay pet rent?
- How do I get help understanding my owner reports?
- What is the best way to see what rentals you have available?
- What are your hours?
- Where is your office located?
- What is Eclipse Property Management's mission?
- What is the best way of contact?
- I emailed someone on your team and haven't heard back yet, why?
- How do I book a meeting with someone on your team?
- What’s the difference between Short Term Rentals & Vacation Rentals?
- What services do you offer for Property Management?
- I need to meet with ____ right now, can I do that?
- I left owing money, what do I do?
- I just moved, how long until I get my security deposit back?
- How long does it take to get my security deposit back?
- I must get the unit professionally cleaned, who do I call?
- I must get the carpets professionally cleaned, who do I call?
- My lease is almost up, but I want to stay, what do I do?
- I want to get satellite tv, can I?
- I want to get a pet, what do I do?
- Where do I get renters insurance?
- I'm on the renters insurance program through Eclipse, what does that include?
- Do I need renters insurance?
- What happens if my rent check or online payment gets returned?
- What are the late fees if I pay my rent late?
- I have a maintenance request, what do I do?
- A roommate is moving out, what do we need to do?
- I need to add someone to the lease, how do I do that?
- A friend wants to move in and become a roommate, what do I do?
- How can I pay my rent?
- Why am I paying for filters if they aren't sending them to me?
- How do I make changes to my lease if I am adding a Spouse, Partner, friend, child and or pet.
- Can you explain the lawn care Program to me?
- Can you explain the filter program to me?
- What do I do if I have a maintenance emergency?
- Can I hang things on the wall?
- Can I paint my unit?
- How do I get help understanding my tenant ledger?
- Is my application fee refundable?
- What utilities are included with the rental?
- Do you require tenants insurance?
- Will you work with us in the deposit?
- I want to see one of the rental listings, what do I need to do?
- What are the requirements for submitting a security deposit and/or first months rent?
- How long does it take to get approved and move in?
- What are the approval guidelines for the application process?
- What is the application fee used for?
- When is a guarantor required?
- What does ‘Traditional Student’ mean & why do Traditional Students need guarantors?
- What does it mean if a unit has a picture that says “pending approved applicant?”
- How long do I have to give you a response?
- Who is the point of contact to talk to about my lease?
- What if I filed for bankruptcy?
- What if I do not have employment, how do I verify my income?
- What if I have no rental history?
- If I am second approved, is there anyway I can be bumped up to first?
- What if I did not get approved for that rental, can my application be moved to a different unit?
- If I put in an application and I get denied, do I get a refund?
- What if I had been convicted of a crime? What if it was a minor charge? What if it was a major charge?
- What if I have been evicted?
- What if my credit score is not the best? What does my credit score need to be at?
- What are the requirements?
- When will I hear back after replying to an approval email?
- Who is the point of contact when I need to change or edit my application?
- What is the status of my application?
- How long does it take to process an application?
- When will I hear back about my application? What if I paid for expedited and it takes longer than expected, do I get a refund?
- I don't understand why I was double deposited
- I responded to the email and haven't gotten my lease
- Can I see a unit?
- How do I apply?
- Can I get my application fee refunded if I don't get the unit?
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