We get your approval before any single repair or maintenance item expected to cost more than your maintenance limit, which is $2,000 unless your agreement sets a different amount.
The exception is a repair Colorado law makes urgent. When a problem affects habitability, such as no heat, no water or a gas leak, work has to start within 24 hours, and other habitability problems within 72 hours. Those deadlines are too short to wait for a callback, so we handle those repairs right away, whatever they cost, and the law makes the repair the owner's expense.
We try to call or email you afterward to let you know what was done. Every repair shows on your monthly statement, and the vendor's invoice is in your owner portal.