Our management fee is a percentage of the rent we collect, or the monthly minimum per unit, whichever is more. On the Landlord plan that is 12% or $157. A home renting for $1,500 a month pays $180. A home renting for $1,200 pays the $157 minimum, because 12% of that rent is only $144.
Yes, the minimum applies when a unit is vacant, behind on rent, or being remodeled. Those are the months we work hardest on it: marketing, showings, turnover and collections all happen when rent is not coming in, and the work does not get cheaper when the rent is lower.