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Get Answers to Your Questions

The answers to these questions are general answers that apply to most of our customers.  However, these answers are superseded by any lease or contract and we recommend you check your lease for specifics.

Why am I paying for filters if they aren’t sending them to me?

If you are enrolled in Resident Benefit Package (RBP) and your property has Forced Air heat or AC you should be receiving filters. Each area is on a slightly different timeline for receiving filters, but most of the time they are sent out 3 times during the winter months. They are not typically sent monthly. Please advise us if you are not receiving them by emailing

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