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Application Process

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    Can I see a unit?

    Of course! We would love to show you a unit. We only do showings on units that are vacant and available, and we cannot show occupied units. The availability date is in the Details section of every listing.

    Once the unit is available, fill out a showing request on the listing page on our website. It will automatically show available times based on the showing agent's calendar. To see what we have, tap Rentals at the top of any page and choose the area you are interested in.

    Can my application be moved to a different unit?

    Absolutely! We can move an application to any available unit for 60 days from the date you apply.

    How do I apply?

    Each unit listing has an "Apply Now" button on the listing that is specific to that unit.

    See the application steps and what the process involves:

    renteclipse.com/apply

    Applications are processed periodically (usually twice a week) and can only be submitted online.

    Questions about the application process? Our applications are run through a third-party company called RentEngine. Call them at 305-741-2550.

    How do I pay my security deposit and first month's rent?

    Security deposits and the first rent payment have to be paid online through the tenant portal after signing the lease.

    How long do I have to give you a response?

    You will have until close of business (4PM Mountain Time) the day after you receive your approval email. For example, if you receive an approval email on Tuesday, you will have until Wednesday at 4PM to respond to us that you would like to move forward with a lease or we are required to move onto the next approved applicant.

    How long does it take to get approved and move in?

    We process all received applications periodically, usually twice weekly (unless there is a holiday). You should receive an email when your application has been processed. That email should give you instructions on the next steps. The Security Deposit and First Month's Rent will need to be paid as soon as possible after you sign the lease. Applications usually take 3 to 5 workdays, longer if the screening report is slow.

    Questions about the application process? Our applications are run through a third-party company called RentEngine. Call them at 305-741-2550.

    How long does it take to process an application?

    Applications usually take 3 to 5 workdays, longer if the screening report is slow. We process applications as quickly as we can and on a first-come, first-served basis. Keep in mind that our office is closed on all major holidays and most other holidays, and we are open Monday to Thursday. You will receive automatic emails from us throughout the application process.

    Application fees are usually not refundable once screening has run. See Is my application fee refundable?

    Questions about the application process? Our applications are run through a third-party company called RentEngine. Call them at 305-741-2550.

    I already paid for a screening report. Do I have to buy another one?

    No. If you have a portable tenant screening report completed within the last 30 days — covering name and address verification, rental history, credit, and criminal history — we'll accept it at no charge, as long as you confirm in writing that nothing material has changed. Send it with your application and we'll waive the application fee.

    I don't understand why I had to pay an increased security deposit

    Your approval email should explain the reason for the increased deposit, but if you have further questions you can email Operations at operations@renteclipse.com.

    I responded to the email and haven't gotten my lease

    Please make sure you check your spam folder. Leases come from an email of donotreply@appfolio.com. Please keep in mind that it can take up to 72 hours to receive a lease. If you have not heard from us, please email operations@renteclipse.com

    If I am second approved, is there any way I can be bumped up to first?

    If you are the second approved applicant you have two options. You can wait to see if the applicant ahead of you moves forward, or you can have your application moved to another available unit.

    Is my application fee refundable?

    The application fee is the actual cost of screening, so it is usually not refundable once screening has run. If you bring a portable screening report, there is no application fee at all. Here is how that works.

    Your application is also good for 60 days. If you did not get the unit, we can move your application to another available unit, so please let our staff know.

    What are the approval guidelines for the application process?

    During the application and screening process, we review each applicant's income, credit history, criminal history, and rental history. Each applicant is given a score for their application and the application with the best score is selected to move forward. Please make sure you provide the most detail possible to ensure the highest score.

    What are the requirements?

    When we receive an application we will take a look at all of the information you have provided. Please make sure you fill out the application as thoroughly as possible. Make sure to upload your identification and proof of income and complete the applicable profile at PetScreening.com.

    What does 'pending approved applicant' on a listing mean?

    If we have an applicant that has been approved for a property, the unit will have a photo showing that. You can still apply for this property, but you do so knowing that there is a pending approved applicant. The approved applicant may choose to move forward with a lease. If they do not we will continue to process applications for this property. Keep in mind, that we can always move your application to any available unit for 60 days from the date you applied.

    What if I do not have employment, how do I verify my income?

    During the application process you will be required to provide proof of income, but it doesn't necessarily have to be employment. This can be in the form of check stubs, bank statements, employment offer letters, tax documents, letters from someone providing your income, etc. If we have further questions about your application someone from the Operations Team will email you for clarification.

    What if I filed for bankruptcy?

    During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. Even applicants with lower credit scores or bankruptcies can get approved this way. We often find that a low credit score causes the applicant to fall into the scoring category that requires a double security deposit.

    What if I have been convicted of a crime?

    Because we look at all of the information provided in an application, criminal history is NOT an automatic denial! During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. The algorithm is going to score the convictions based on severity, recency, and the nature of the crime. A lower score by the algorithm may cause an applicant to fall into the increased security deposit category. We will not look at convictions that are more than 5 years old.

    What if I have been evicted?

    During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. It is possible to get approved with an Eviction on your screening. The algorithm is going to look at the recency of the eviction. Often if someone has an eviction on their screening, we find they fall into the double security deposit category.

    What if I have no rental history?

    Many applicants do not have rental history. The application requests your most recent 3 years of residential history. Please make sure to provide a minimum of three years residential history (this includes situations where you own your home or live with someone else). Without 3 full years of residential history, applicants often fall into a double security deposit category.

    What if my credit score is not the best?

    During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. Even applicants with lower credit scores can get approved this way!

    What is the application fee used for?

    These are the searches run as part of the background check and what each costs:

    • Screening report: $20
    • Supplemental Colorado criminal history: $12
    • Income verification: $12
    • AppFolio pass-through admin fee: $2.45
    • AppFolio payment processing fee: $5
    • Internal processing: $4 (average)
    • Supervisor review: $2 (average)
    • Software and web platforms: $2 (average)

    Application fee total: $59.45 per applicant.

    The application fee is the actual cost of screening. It is not a rental payment or security deposit, and it is usually not refundable once screening has run. If you provide a portable screening report, there is no application fee. Here is how that works.

    What is the status of my application?

    Our applications are run through a third-party company called RentEngine. Call them at 305-741-2550. They can answer questions about your application. You will also get emails from us as your application moves through the process, so watch your inbox and your spam folder.

    When is a guarantor required?

    A guarantor is required for applicants who are both under 21 and a Traditional Student. A Traditional Student is under 25 and enrolled full-time as an undergraduate, directly from high school or within one year of it.

    A Traditional Student under 21 may pay a double deposit instead of having a guarantor. A Traditional Student 21 or older with little income or credit may use a guarantor.

    The guarantor will not be listed on the lease, but will sign a document stating we can contact them if there are problems, lease violations, or the rent becomes late. Often guarantors are parents, but they can be any adult over the age of 21 who is willing to apply and meets the application criteria.

    For more information please watch this video:

    When will I hear back after replying to an approval email?

    We do our best to respond to these emails as quickly as possible. If you are the 1st approved applicant, please watch for an email with your lease information from donotreply@appfolio.com

    Questions about the application process? Our applications are run through a third-party company called RentEngine. Call them at 305-741-2550.

    Who do I call with questions about the application process?

    Our applications are run through a third-party company called RentEngine. If you have any questions about the application process, call them at 305-741-2550. You can also email applications@renteclipse.com.

    Who do I contact to change my application?

    Our applications are run through a third-party company called RentEngine. Call them at 305-741-2550. You can also email applications@renteclipse.com.

    Will you work with us on the deposit?

    We do not offer any type of financing of the security deposit. It must be paid in full at the time of lease signing. You are able to finance the security deposit with a bank or financing company, like OneMain Financial.

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