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tenant center
Request a repair
Submit a request and follow up on it through our maintenance portal. Try the quick checks below first. They fix a lot of problems in minutes.
Emergency? Do this now
Then call 719.581.RENT, any time.
An outside door or window that will not lock is an emergency too. If anyone is in danger, call 911 first. More on emergencies
What happens after you submit
You submit
Use the Maintenance Portal. Add photos and tell us what you already tried. The more detail, the faster we can help.
We review it
Routine requests are processed within 2 business days.
A vendor is sent
We dispatch a vendor to your request. Keep your phone on and answer numbers you don't recognize.
The repair
Depending on the vendor's schedule, it can be a few days before the repair is done. Ordered parts or an owner's approval on a bigger repair can add time.
Follow along any time in the portal. Heard nothing? Here is how to follow up. Problems that affect health or safety, like no heat or no water, have shorter repair deadlines under Colorado law (C.R.S. 38-12-503). A written report, including a request in the Maintenance Portal, starts those deadlines, and those repairs do not wait for the 2-day review or for an owner's approval.
Try these first
Toilet and plumbing problems
Toilet clogs. If your toilet clogs, you can usually use a plunger to push the blockage through the system. Avoid flushing the toilet when clogged, as this could cause the toilet to overflow.
Drain problems. If other drains in your rental are clogged or draining slowly, you can use a drain cleaning tool to attempt to clear debris from the pipe. These are available in most hardware stores. Be careful when using cleaning products, as some corrosive products could cause damage to the plumbing system.
Electrical outages
If you lose electrical power in your rental property, first call your utility provider. There may be a system wide outage impacting your home.
Circuit breaker tripped? If you overload the electrical circuit in your property, you may cause the breaker to trip. Locate your breaker and move the lever into the "ON" position to restore access to your power.
Hot water issues
If you don't have enough hot water or lose access completely, locate your water heater and check the tank settings. Some tanks have vacation modes that may limit the amount of water available. If your hot water heater is gas powered, you should also check that the pilot light is lit.
If you make any changes to the settings on the tank, wait 15 to 20 minutes before testing the water temperature again.
No heat or air conditioning
If your heating or air conditioning system isn't working properly, locate the central thermostat in your rental property. Check that all settings are correct and cycle the system on and off again to attempt to reset it. If you continue having issues, get in touch with our team.
Your two portals
Maintenance Portal
- Request maintenance
- Emergencies
- Follow up on existing maintenance
Tenant can mail or personally deliver written notice of an uninhabitable condition to the following address: 609 Main St, Alamosa, CO 81101; 422 White Ave, Suite 302, Grand Junction, CO 81501; by email at the following email address: maintenance@renteclipse.com; or through our online Property Meld maintenance platform with a web address of: https://app.propertymeld.com/tenant/eclipse
El inquilino puede enviar por correo o entregar personalmente un aviso por escrito de una condición inhabitable a la siguiente dirección: 609 Main St, Alamosa, CO 81101; 422 White Ave, Suite 302, Grand Junction, CO 81501; por correo electrónico a la siguiente dirección de correo electrónico: maintenance@renteclipse.com; o a través de nuestra plataforma de mantenimiento en línea Property Meld con dirección web de: https://app.propertymeld.com/tenant/eclipse
To cover the cost of processing a credit or charge card transaction, and pursuant to section 5-2-212, Colorado Revised Statutes, a seller or lessor may impose a processing surcharge in an amount not to exceed the merchant discount fee that the seller or lessor incurs in processing the sales or lease transaction. A seller or lessor shall not impose a processing surcharge on payments made by use of cash, a check, or a debit card or redemption of a gift card.