Front Desk Assistant

Position Purpose

The Eclipse Property Management Front Desk Assistant shall be responsible for maintaining and operating the front desk at the Eclipse main office branch. The Front Desk Assistant is often the first contact many customers, tenants, and vendors have with Eclipse personnel and therefore must constantly portray a professional demeanor. The position requires exceptional organizational skills, attention to detail, customer service skills, the ability to work well with others and work independently, and an overall personable outlook. 

 

Experience

Previous clerical work or receptionist experience is preferred but not required.

 

Desired Characteristics

• Treat Others With Kindness and Respect
• Handle Verbal Conflict 
• Work Independently
• Time Management
• Ability to Multitask
• Willingness to Help Others
• Ability to Prioritize Tasks

 

Skills Required

• No Colorado Real Estate License Is Required for This Position
• Excellent Organizational Skills
• Basic Computer Skills
• Basic Phone Etiquette
• Communication Skills
• Conflict Deesclation, Management & Resolution Skills
• The Ability to Use General Office Equipment Including but Not Limited to, Computers, Scanners, Copy Machines, Telephones, Etc.
• Strong Administrative and Organizational Skills
• Professional Image and Conduct
• No Specific Software Skills are Required, as the Desired Applicant Will be Provided Training

 

Duties

• General Building Management
  • Making Coffee
  • Light, General Cleaning/Maintenance Including Sweeping, Shoveling, or Spreading Icemelt
  • Monitor Security System, Door Locks, Thermostat
  • Conference Room Management & Facilitation
• Communication: 
  • Check and Return Email Communications
  • Follow Up on Leads
  • Answer Phone Calls, Text Messages, and Return Voicemails for Both Office Locations
  • Handle Walk Ins
  • Process Mail
  • Scheduling Meetings
• Assist Property Managers With
  • Key and Access Management
  • Monitor Lockboxes
• Offsite Work
  • Tenant Meetings
  • Applicant Meetings
  • Facilitating Access for Applicants, Tenants, or Vendors
• General Clerical Duties
  • Facilitate Daily Bank Deposits
  • Receive and Process Rent Payments
  • Support and Collaborate With the Operations Team to Perform All Necessary Activities
  • Systems Management 
  • Task Assignment
  • Attend Meetings and Provide Feedback

 

Benefits 

• Paid Holidays
• Unlimited PTO
• Hourly Rate Based on Experience

 

Job Type

• Schedule 
  • Monday to Thursday, & Occasionally Friday
  • 8am-5pm 
  • Flexible With Child Pick Up & Drop-off For School/Daycare Within Alamosa 
  • Schedule and Hours May Change as Dictated By Workload, Season, or Emergencies
• Remote Work 
  • No, Must Be In-Person

• Location 
  • Must Live Within 40 Minutes of Eclipse Office Location & Have Reliable Transportation
• Physical Requirements

• Lifting objects over 20 pounds is required rarely. 
• Climbing 1 flight of stairs is required multiple times a day.
• Ability to assist with snow removal, sweeping, and other light cleaning or maintenance is required. 

• Additional Requirements
  • Valid Drivers License
  • Cellphone with Data Plan

 

Pillars of the Eclipse Team

• Discretion
  • The position requires the employee to keep agent, client, tenant, owner, & company information confidential. Failure to do so could result in immediate termination and/or legal action.
• Knowledge & Education 
  • Continuously Strive to Keep Current Knowledge and Education Up-to-Date, Participate in Learning Opportunities, Read Publications Related to Property Management, Participate in Professional Development Organizations, Etc
• Apply Information 
  • Apply Knowledge Gained Through Continuing Education in a Purposeful Manner Within the Organization
• Take Ownership of Mistakes 
  • As Humans, We All Make Mistakes, What Sets Us Apart From Others Is the Ability to Accept Them and Create a Plan for Not Repeating Them
• Take on New Responsibilities 
  • Because Eclipse Property Management Functions With a Team Approach to Property Management, You May Be Asked to Do New Tasks or Learn New Things
• Teamwork
  • Eclipse Property Management Has a Very Distinct Team Approach to Property Management and we Work as a Team to Meet Goals 
• Ask for Help 
  • This Profession Can Be Overwhelming, Be Willing to Raise Your Hand When You Are Drowning and Need a Life Preserver