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Eclipse Property Management
  • Owners
    • Residential Management
    • PM Pricing
    • Commercial Management
    • Surevestor
    • Owners Portal Login
    • Management Termination
    • Owner Insurance
    • Owner Help
  • Tenants
    • How to Apply
    • Tenants Portal Login
    • Pay Rent
    • Repair Request
    • Move-In
    • Move-out
    • Security Deposit Return Dispute
    • Guarantors
    • Pets
    • Service Animals
    • FAQ
  • About
    • About Us
    • Areas We Serve
      • Alamosa
      • Grand Junction
      • La Jara
      • Monte Vista
      • San Luis Valley
    • Community Information
      • Getting Started in Alamosa
      • Getting Started in Grand Junction
      • COVID Assistance Resources
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  • Available Rentals
    • Alamosa Area – Commercial
    • Alamosa Area – Residential
    • Grand Junction & Mesa County
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  • 719.581.RENT
Eclipse Property Management
  • Owners
    • Residential Management
    • PM Pricing
    • Commercial Management
    • Surevestor
    • Owners Portal Login
    • Management Termination
    • Owner Insurance
    • Owner Help
  • Tenants
    • How to Apply
    • Tenants Portal Login
    • Pay Rent
    • Repair Request
    • Move-In
    • Move-out
    • Security Deposit Return Dispute
    • Guarantors
    • Pets
    • Service Animals
    • FAQ
  • About
    • About Us
    • Areas We Serve
      • Alamosa
      • Grand Junction
      • La Jara
      • Monte Vista
      • San Luis Valley
    • Community Information
      • Getting Started in Alamosa
      • Getting Started in Grand Junction
      • COVID Assistance Resources
    • Contact
    • Employment
    • Kavley’s
    • Realtor PM Referral Program
    • Request Rental Verfication
    • Videos
  • FAQ
  • Available Rentals
    • Alamosa Area – Commercial
    • Alamosa Area – Residential
    • Grand Junction & Mesa County
  • Blog

Application Process

35
  • When will I hear back after replying to an approval email?
  • Who is the point of contact when I need to change or edit my application?
  • What is the status of my application?
  • How long does it take to process an application?
  • When will I hear back about my application?
  • I don’t understand why I had to pay an increased security deposit
  • I responded to the email and haven’t gotten my lease
  • Can I see a unit?
  • How do I apply?
  • Can I get my application fee refunded if I don’t get the unit?
  • What does ‘Traditional Student’ mean & why do Traditional Students need guarantors?
  • What does it mean if a unit has a picture that says “pending approved applicant?”
  • How long do I have to give you a response?
  • Who is the point of contact to talk to about my lease?
  • What if I filed for bankruptcy?
  • What if I do not have employment, how do I verify my income?
  • What if I have no rental history?
  • If I am second approved, is there anyway I can be bumped up to first?
  • What if I did not get approved for that rental, can my application be moved to a different unit?
  • If I put in an application and I get denied, do I get a refund?
  • What if I had been convicted of a crime? What if it was a minor charge? What if it was a major charge?
  • What if I have been evicted?
  • What if my credit score is not the best? What does my credit score need to be at?
  • What are the requirements?
  • Is my application fee refundable?
  • What utilities are included with the rental?
  • Do you require tenants insurance?
  • Will you work with us in the deposit?
  • I want to see one of the rental listings, what do I need to do?
  • What are the requirements for submitting a security deposit and/or first months rent?
  • How long does it take to get approved and move in?
  • What are the approval guidelines for the application process?
  • What is the application fee used for?
  • When is a guarantor required?
  • I already paid for a screening report. Do I have to buy another one?

Current Tenants

38
  • Can I hang things on the wall?
  • Can I paint my unit?
  • How do I get help understanding my tenant ledger?
  • I want to get satellite tv, can I?
  • I want to get a pet, what do I do?
  • Where do I get renters insurance?
  • Do I need renters insurance?
  • I’m on the renters insurance program through the RBP with Eclipse, what does that include?
  • What happens if my rent check or online payment gets returned?
  • What are the late fees if I pay my rent late?
  • I have a maintenance request, what do I do?
  • A roommate is moving out, what do we need to do?
  • A friend wants to move in and become a roommate, what do I do?
  • How can I pay my rent?
  • Why am I paying for filters if they aren’t sending them to me?
  • How do I make changes to my lease if I am adding a Spouse, Partner, friend, child and or pet.
  • Can you explain the filter program to me?
  • What do I do if I have a maintenance emergency?
  • I just moved, how long until I get my security deposit back?
  • How long does it take to get my security deposit back?
  • I must get the unit professionally cleaned, who do I call?
  • I must get the carpets professionally cleaned, who do I call?
  • My lease is almost up, but I want to stay, what do I do?
  • I’m leaving but my roommate is going to stay. How does that work with my deposit?
  • How do I follow-up on a maintenance request?
  • I have questions about my Resident Benefit Package (RBP), who should I contact?
  • I know there are many things I can be charged for. Is there a complete list of all possible tenant fees & charges?
  • My lease is almost up and I don’t want to renew for another year, but I do want to extend my lease for a month or two, what do I need to do?
  • Where do i upload my insurance info?
  • What is the resident benefit package?
  • I’m breaking my lease early with an Early Termination of Lease. Can I list the property for rent myself on Facebook, Craigslist, Zillow, or a similar site?
  • How does Eclipse Property Management handle Move-In Inspections?
  • I now have a Service Animal but I didn’t tell my Property Manager yet, what do I do now?
  • My lease says no pets are allowed but I violated my lease and have/had a pet, what do I do now?
  • I would like to pay rent using an ACH (Automated Clearing House) transaction initiated from my bank account and directly deposited into Eclipse’s bank account, how do I do that?
  • I have been told that I need a Lease Modification. What is the cost of a Lease Modification?
  • Can I sublease (sublet) or let someone take over my lease?
  • I think I have bed bugs. What happens now?

Former Tenants

3
  • I received my Security Deposit Return paperwork and I think Eclipse made a mistake.
  • I need to add someone to the lease, how do I do that?
  • I left owing money, what do I do?

General Information

13
  • What is Eclipse Property Management’s mission?
  • What is the best way of contact?
  • I emailed someone on your team and haven’t heard back yet, why?
  • How do I book a meeting with someone on your team?
  • What’s the difference between Short Term Rentals & Vacation Rentals?
  • I need to meet with ____ right now, can I do that?
  • How do I get help understanding my owner reports?
  • What is the best way to see what rentals you have available?
  • What are your hours?
  • Where is your office located?
  • I’m a new vendor and I would like to start working with Eclipse, how do I do that?
  • What does it mean if a property is listed as “No Students”?
  • Sometimes I don’t receive an email from Eclipse or it goes to my spam folder. How do I keep this from happening?

Owners

3
  • What is SureVestor Landlord Protection Insurance and what does it cover?
  • If I have a request or an emergency, what is the best way to receive help as an owner?
  • Can I refuse housing vouchers or set my own screening rules?

Pets

9
  • I was told I need to submit a NO pet profile, how do I do that?
  • Do you accept service animals?
  • The listing says that pets are “considered”, what does that mean?
  • Do you accept pets?
  • Why can’t I have a pet in my apartment?
  • Why did my pet get a 3 paw score, they are so small and well behaved.
  • Why do I have to pay to fill out a pet profile?
  • I am already paying pet rent why do I have an inspection fee?
  • Why do I have to pay pet rent?
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Do you accept pets?

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It depends. Each property owner has different requirements regarding pets. Some owners will allow pets and some will not. Each rental listing will say if pets are accepted or considered. Usually, there is an increase in rent and in the Security Deposit. We also require 1-4 pet inspections per year, at the cost of the tenant ($10-$40 per month). If pets are considered, you will need to submit a pet approval request form and a profile for each pet.

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The listing says that pets are “considered”, what does that mean?Why can’t I have a pet in my apartment?
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Eclipse Property Management — 609 Main St, Alamosa, CO 81101 — 719.581.RENT

Broker/Owner: Charlie “Chuck” Leon Kelley Jr. — License #100042887 — NARPM RMP Designated #842066851
Eclipse Inc. is a licensed Real Estate Company, license # 100076930

 

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Eclipse Property Management is committed to ensuring compliance with the Americans with Disabilities Act, including incorporating the Web Content Accessibility Guidelines (WCAG) 2.1 (https://www.w3.org/TR/WCAG21/) and applying Level A Success Criteria and Conformance Requirements. Any concerns regarding accessibility can be directed to info@renteclipse.com. Please find our Website Accessibility Policy here. June 22, 2020
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