Application Process
When will I hear back after replying to an approval email?
Last Updated: October 27, 2026We do our best to respond to these emails as quickly as possible. If you are the 1st approved applicant, please watch for an email with your lease information from donotreply@appfolio.com
Who is the point of contact when I need to change or edit my application?
Last Updated: October 27, 2026If you need to change something on your application please email Applications@RentEclipse.com
What is the status of my application?
Last Updated: October 27, 2026The Front Desk can confirm that the application department has received your application and are working on processing it. Please look for email communication the Operations Department.
How long does it take to process an application?
Last Updated: October 27, 2026We process applications as quickly as we can and on a first-come, first-served basis. Keep in mind that our office is closed all major holidays and most other holidays. We are open Monday – Thursday. Most applications can be processed fairly quickly, but the screening report can take some time. Often applications only take a...
When will I hear back about my application?
Last Updated: October 27, 2026We process applications as quickly as we can and on a first-come, first-served basis. Keep in mind that our office is closed all major holidays and most other holidays. We are open Monday – Thursday. Most applications can be processed fairly quickly, but the screening report can take some time. Often applications only take a...
I don’t understand why I had to pay an increased security deposit
Last Updated: October 27, 2026Your approval email should explain the reason for the increased deposit, but if you have further questions you can email Operations at Operations@RentEclipse.com.
I responded to the email and haven’t gotten my lease
Last Updated: October 27, 2026Please make sure you check your spam folder. Leases come from an email of donotreply@appfolio.com Please keep in mind that it can take up to 72 hours to receive a lease. If you have not heard from us, please email Operations@RentEclipse.com
Can I see a unit?
Last Updated: October 27, 2026Of course! We would love to show you a unit. We cannot do any showings on occupied units. The description for the available unit should have information regarding viewing the unit. You can schedule a showing online though our website. Just visit the available rentals tab for the area you are interested in!
How do I apply?
Last Updated: October 27, 2026Each unit listing has an “Apply Now” button on the listing that is specific to that unit. Click here for more information on the online application process and the steps involved in submitting an application: https://renteclipse.com/apply/ Applications are processed periodically (usually twice a week) and can only be submitted online.
Can I get my application fee refunded if I don’t get the unit?
Last Updated: October 27, 2026Applications stay in our system for 60 days and can be moved to any available unit, but we do not refund application fees.
What does ‘Traditional Student’ mean & why do Traditional Students need guarantors?
Last Updated: October 27, 2026A Traditional Student is a student, online or in person, who is in an undergraduate program. We require Traditional Students to have a guarantor to assist them with rent. The Guarantor will not be listed on the lease, but will sign a document stating we can contact them if there are problems, lease violations, or...
What does it mean if a unit has a picture that says “pending approved applicant?”
Last Updated: October 27, 2026If we have an applicant that has been approved for a property, the unit will have a photo showing that. You can still apply for this property, but you do so knowing that there is a pending approved applicant. The approved applicant may choose to move forward with a lease. If they do not we...
How long do I have to give you a response?
Last Updated: October 27, 2026You will have until close of business (4PM Mountain Time) the day after you receive your approval email. For example, if you receive an approval email on Tuesday, you will have until Wednesday at 4PM to respond to us that you would like to move forward with a lease or we are required to move...
Who is the point of contact to talk to about my lease?
Last Updated: October 27, 2026The best point of contact regarding your lease is your Property Manager. You can schedule with them by going to https://renteclipse.com/about/ and selecting “Book an Appointment”. Another option is to reach out to the Operations Team. Often they can answer leasing questions or will refer your question to the appropriate Property Manager. You can email...
What if I filed for bankruptcy?
Last Updated: October 27, 2026During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. Even applicants with lower credit scores or bankruptcies can get approved this way. We often...
What if I do not have employment, how do I verify my income?
Last Updated: October 27, 2026During the application process you will be required to provide proof of income, but it doesn’t necessarily have to be employment. This can be in the form of check stubs, bank statements, employment offer letters, tax documents, letters from someone providing your income, etc. If we have further questions about your application someone from the...
What if I have no rental history?
Last Updated: October 27, 2026Many applicants do not have rental history. The application requests your most recent 3 years of residential history. Please make sure to provide a minimum of three years residential history (this includes situations where you own your home or live with someone else). Without 3 full years of residential history, applicants often fall into a...
If I am second approved, is there anyway I can be bumped up to first?
Last Updated: October 27, 2026If you are the second approved applicant you have two options. You can wait to see if the applicant ahead of you moves forward, or you can have your application moved to another available unit.
What if I did not get approved for that rental, can my application be moved to a different unit?
Last Updated: October 27, 2026Absolutely! We can move an application to any available unit for 60 days from the date you apply.
If I put in an application and I get denied, do I get a refund?
Last Updated: October 27, 2026Unfortunately, no. The application fee is nonrefundable because of the cost involved in processing the application.
What if I had been convicted of a crime? What if it was a minor charge? What if it was a major charge?
Last Updated: October 27, 2026Because we look at all of the information provided in an application, criminal history is NOT an automatic denial! During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine...
What if I have been evicted?
Last Updated: October 27, 2026During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. It is possible to get approved with an Eviction on your screening. The algorithm is...
What if my credit score is not the best? What does my credit score need to be at?
Last Updated: October 27, 2026During the screening and processing of an application, we look at all of the information provided. The information is put into a scoring system and an algorithm generates a score. This score helps us to determine which applicants are approved. Even applicants with lower credit scores can get approved this way!
What are the requirements?
Last Updated: October 27, 2026When we receive an application we will take a look at all of the information you have provided. Please make sure you fill out the application as thoroughly as possible. Make sure to upload your identification and proof of income and complete the applicable profile via PetScreening.com .
Is my application fee refundable?
Last Updated: October 27, 2026It is not. However, your application is good for 60 days, so if you would like to move your application to another unit, please just let our staff know.
What utilities are included with the rental?
Last Updated: October 27, 2026Utilities are usually not included, but each rental is different. This information will be included in the listing.
Do you require tenants insurance?
Last Updated: October 27, 2026Yes, we do. Tenant insurance is included in our Resident Benefit Package, however, you are welcome to purchase your own! If you choose to purchase your own insurance please make sure to check your lease for the insurance requirements, list Eclipse Property Management as an additionally insured with the appropriate address as listed in your...
Will you work with us in the deposit?
Last Updated: October 27, 2026We do not offer any type of financing of the security deposit. It must be paid in full at the time of lease signing. You are able to finance the security deposit with a bank or financing company, like One Main Financial.
I want to see one of the rental listings, what do I need to do?
Last Updated: October 27, 2026We only do unit viewings or showings after the unit is vacant and available. The availability date is listed on the details section of every listing. Once the unit is available, you will have to fill out a showing request on our website on the listing page. This will automatically show available showing times based...
What are the requirements for submitting a security deposit and/or first months rent?
Last Updated: October 27, 2026Security deposits and the first rent payment have to be paid online through the tenant portal after signing the lease.
How long does it take to get approved and move in?
Last Updated: October 27, 2026We process all received applications periodically, usually twice weekly (unless there is a holiday). You should receive an email when your application has been processed. That email should give you instructions on the next steps. The Security Deposit and First Month’s Rent will need to be paid as soon as possible after you sign the...
What are the approval guidelines for the application process?
Last Updated: October 27, 2026During the application and screening process, we review each applicant’s income, credit history, criminal history, and rental history. Each applicant is given a score for their application and the application with the best score is selected to move forward. Please make sure you provide the most detail possible to ensure the highest score.
What is the application fee used for?
Last Updated: October 27, 2026List of searches conducted as part of the background check process and the associated fee breakdown: – Screening Report – $20 – Supplemental Colorado Criminal History: $12 – Income Verification: $12 – AppFolio Pass-through Admin Fee: $2.45 – AppFolio Payment Processing Fee: $5 – Internal Processing – $4 (Averaged) – Supervisor Review – $2 (Averaged)...
When is a guarantor required?
Last Updated: October 27, 2026Guarantors are required for all Traditional Students. A Traditional Student is a student, online or in person, who is in an undergraduate program. We require Traditional Students to have a guarantor to assist them with rent. The Guarantor will not be listed on the lease, but will sign a document stating we can contact them...
I already paid for a screening report. Do I have to buy another one?
Last Updated: October 27, 2026No. If you have a portable tenant screening report completed within the last 30 days — covering name and address verification, rental history, credit, and criminal history — we’ll accept it at no charge, as long as you confirm in writing that nothing material has changed. Send it with your application and we’ll waive the...