Current Tenants
Can I hang things on the wall?
Last Updated: October 27, 2026Yes, please hang up your family photos! Remember that when you move out you will need to fill any holes left and touch up the paint. If there are holes or damaged paint when you move out, we will have our handyman repair it and we will be required to charge you.
Can I paint my unit?
Last Updated: October 27, 2026Tenants are allowed to paint their units! We do require that the painting be done in a professional manner. Please be aware that neutral colors are best. If the unit needs to be repainted when you move out, it will be necessary to charge you. We do not reimburse tenants for the cost of their...
How do I get help understanding my tenant ledger?
Last Updated: October 27, 2026The best person to help you understand your Tenant Ledger is your Property Manager. You can schedule time with them at https://renteclipse.com/about/. If hey are not available, our operations department may be able to assist you. You can schedule time with them by emailing Operations@RentEclipse.com.
I want to get satellite tv, can I?
Last Updated: October 27, 2026It depends, some properties will allow a satellite dish and some will not. Please contact us first. It is usually recommended to have the dish mounted on a pole in the ground instead of mounting it to the building.
I want to get a pet, what do I do?
Last Updated: October 27, 2026Each property owner has different requirements regarding pets. Some owners will allow pets and some will not. When your rental was listed, it said if pets were considered or not allowed. If your rental considers pets it probably won’t be an issue to add a pet. Usually there is an increase in rent and in...
Where do I get renters insurance?
Last Updated: October 27, 2026You are welcome to get insurance from any insurance company you want to use. Most insurance companies offer “renters” or “tenant’s” insurance. Should you choose to purchase your own insurance, tenant proof of insurance must be uploaded to http://insurance.residentforms.com/. Eclipse Property Management must be listed as additionally insured with the address of: PO Box 660121,...
Do I need renters insurance?
Last Updated: October 27, 2026The property owner requires that you obtain liability coverage of at least $100,000 in property damage and legal liability from an A-rated carrier and to maintain such coverage throughout the entire term of the lease agreement. You are required to furnish evidence of the required insurance upon request. You will be automatically enrolled in the...
I’m on the renters insurance program through the RBP with Eclipse, what does that include?
Last Updated: October 27, 2026Insurance with Eclipse is provided through the Resident Benefits Package (RBP) and a company called Second Nature. The policy includes $100,000 of property damage, $100,000 of personal liability, and $25,000 of dog bite coverage if you have a registered animal. It also includes $10,000 of coverage for your personal belongings. However, the resident/tenant is not...
What happens if my rent check or online payment gets returned?
Last Updated: October 27, 2026A payment that was returned by your bank will be reversed. This is often referred to as a “bounced check” or NSF (Non-Sufficient Funds). The reversed payment could cause late fees to be applied to your account. An NSF fee of $20 will be charged to your account. The returned payment will still have to...
What are the late fees if I pay my rent late?
Last Updated: October 27, 2026Rent is always due on the 1st of the month. Under Colorado law (C.R.S. 38-12-105), a late fee cannot be charged until rent is at least 7 calendar days late, and the late fee is limited to the greater of $50 or 5% of the past-due rent. If you know you are going to be...
I have a maintenance request, what do I do?
Last Updated: October 27, 2026There are several methods to submit a maintenance request: Online – After activating your tenant portal you can make maintenance requests online. Contact our office for assistance setting up your tenant portal. You will need to make sure to set up a portal with our maintenance software, Property Meld. Keep in mind this is a...
A roommate is moving out, what do we need to do?
Last Updated: October 27, 2026If they are on the lease, moving out does not alleviate the Tenant’s financial responsibility for the residence. Please contact our office and inform us as to who is leaving. You will also need to decide if the person moving out should be released from the lease, and their financial responsibility. If everyone currently on...
A friend wants to move in and become a roommate, what do I do?
Last Updated: October 27, 2026We have an Add Tenant form that the new roommate will need to complete and the existing Tenants will also need to sign. There is a lease modification fee that will also have to be paid. After receiving the form and the fee is paid, the person who wishes to move in will need to...
How can I pay my rent?
Last Updated: October 27, 2026Rent can be paid in the following ways: 1- Online – After activating your tenant portal, you can pay online using your bank account (free) or a credit card (fee). You can also set up recurring payments so you don’t have to remember to pay your rent. Contact our office if you need assistance setting...
Why am I paying for filters if they aren’t sending them to me?
Last Updated: October 27, 2026If you are enrolled in Resident Benefit Package (RBP) and your property has Forced Air heat or AC you should be receiving filters. Each area is on a slightly different timeline for receiving filters, but most of the time they are sent out 3 times during the winter months. They are not typically sent monthly....
How do I make changes to my lease if I am adding a Spouse, Partner, friend, child and or pet.
Last Updated: October 27, 2026The best way to start the process of making changes to your lease is to email the Operations Team. They can direct you to the appropriate documents required to make changes. Please email them at Operations@RentEclipse.com
Can you explain the filter program to me?
Last Updated: October 27, 2026We are very excited to be a part of the Second Nature Family. This program automatically sends applicable properties a high quality air filter every two months during the winter months. Frequently changing your air filter can lower heat bills, improve the quality of air in your home, help lessen maintenance costs, and extend the...
What do I do if I have a maintenance emergency?
Last Updated: October 27, 2026If it is an emergency, or damage is occurring, call 719-581-RENT and select the option to put in a new work order. We have an after hours answering service that will help you! Work orders submitted through the tenant portal are processed within 2 work days and then a vendor is dispatched. Depending on their...
I just moved, how long until I get my security deposit back?
Last Updated: October 27, 2026Colorado State Law (C.R.S. 38-12-103) requires that a landlord return a security deposit within 30 days after the lease has been terminated or the surrender of the premises, whichever occurs last — unless your lease specifies a longer period, which cannot exceed 60 days. Almost all Eclipse leases specify 60 days, so please plan on...
How long does it take to get my security deposit back?
Last Updated: October 27, 2026Colorado law (C.R.S. 38-12-103) requires your deposit — or the balance, plus a written statement of the exact reasons for any deduction — to be returned within 30 days, unless your lease specifies a longer period, which cannot exceed 60 days. Almost all Eclipse leases specify 60 days, so please plan on up to 60....
I must get the unit professionally cleaned, who do I call?
Last Updated: October 27, 2026You may use any professional general cleaning company you desire, but you will have to provide us with a receipt from the company showing the unit was cleaned. Recommended Vendors Alamosa GENERAL CLEANING LadyBug: 719-937-1393 Heavenly Cleaners: 720-427-0727 CARPET CLEANING MGM Carpet Cleaning: 719-580-5610 ProClean America: 719-589-9000 Grand Junction GENERAL CLEANING Maid 2 Impress:...
I must get the carpets professionally cleaned, who do I call?
Last Updated: October 27, 2026You may use any professional carpet cleaning company you desire, but you will have to provide us with a receipt from the company showing that the carpets were cleaned. Please do not rent a carpet cleaner! Recommended Vendors Alamosa GENERAL CLEANING LadyBug: 719-937-1393 Heavenly Cleaners: 720-427-0727 CARPET CLEANING MGM Carpet Cleaning: 719-580-5610 ProClean America:...
My lease is almost up, but I want to stay, what do I do?
Last Updated: October 27, 2026Please refer to your lease for the specific renewal terms. With most leases, you won’t have to do anything, the lease will automatically renew for another year. We usually send out a letter prior to the renewal date reminding you about the renewal and updating any terms of the lease that are being changed. For...
I’m leaving but my roommate is going to stay. How does that work with my deposit?
Last Updated: October 27, 2026If not everyone is moving out, and someone on the lease is staying, then the person leaving will need to submit a “Remove Tenant” form at our website (https://renteclipse.com/tenants/moveout/). Once the form is submitted we will confirm information with all of the currently listed tenants. Each current tenant will then receive a form to sign...
How do I follow-up on a maintenance request?
Last Updated: October 27, 2026You can send a message directly to us through the existing maintenance request you submitted! Simply log into your maintenance portal by visiting https://renteclipse.com/tenants/repair-request/ You can also call our main number and select the option for Maintenance or email Maintenance@RentEclipse.com
I have questions about my Resident Benefit Package (RBP), who should I contact?
Last Updated: October 27, 2026Filter Delivery 1st email to primary resident containing tracking information once shipment leaves the warehouse 2nd email to primary resident once shipment is delivered Customer Care 800-308-1186 (included on packaging) or your property manager can email their Second Nature Account Manager for request on behalf of resident Rewards + Credit Building Email to...
I know there are many things I can be charged for. Is there a complete list of all possible tenant fees & charges?
Last Updated: October 27, 2026Normally tenants are only charged for items listed in the lease but Eclipse does charge additional fees to tenants depending on circumstances. Here is a list of the fees that could be charged: Primary: Rent as described in the lease (could include parking, combined area maintenance, signage, or other items described in the lease) Utilities...
My lease is almost up and I don’t want to renew for another year, but I do want to extend my lease for a month or two, what do I need to do?
Last Updated: October 27, 2026First, you will need to check your lease language because this might be already covered under the holdover clause. Usually the lease says that it can be converted to a month-to-month lease with a $500 one time fee and a 30% rent increase (rounded up to the nearest $10 whole number). You should also reach...
Where do i upload my insurance info?
Last Updated: October 27, 2026Should you choose to purchase your own insurance, tenant proof of insurance must be uploaded to http://insurance.residentforms.com/. Eclipse Property Management must be listed as additional interest (not additionally insured) with the address of: PO Box 660121, Dallas, TX 75266 It must be listed as: Eclipse Property Management PO Box 660121 Dallas, TX 75266
What is the resident benefit package?
Last Updated: October 27, 2026All Eclipse Property Management & Real Estate residents are enrolled in the Resident Benefits Package (RBP), which includes HVAC air filter delivery (for properties that require HVAC filters), credit building to help boost your credit score with timely rent payments, $1M Identity Protection, utility concierge service making utility connection a breeze during your move-in, our...
I’m breaking my lease early with an Early Termination of Lease. Can I list the property for rent myself on Facebook, Craigslist, Zillow, or a similar site?
Last Updated: October 27, 2026Legally can but it’s highly recommended that you only mention the listing and link back to our website. This ensures that any interested person gets the most accurate and up to date information possible. Also, make sure any applicant understands they have to apply with us directly at https://renteclipse.com/apply/ and that you will not have...
How does Eclipse Property Management handle Move-In Inspections?
Last Updated: October 27, 2026Eclipse Property Management & Real Estate uses a digital app called “zTenant” that is freely available on both the Apple App Store and Google Play Store. This is included as part of the Resident Benefit Package (RBP). The zTenant application allows a tenant to fully document the condition of the home at the time of...
I now have a Service Animal but I didn’t tell my Property Manager yet, what do I do now?
Last Updated: October 27, 2026Please let us know right away. You can request the accommodation at any time — before you move in, or at any point during your tenancy. A request made after the animal is already in the home is still a valid request, and we will evaluate it. Send the request through petscreening.com or directly to...
My lease says no pets are allowed but I violated my lease and have/had a pet, what do I do now?
Last Updated: October 27, 2026First, please tell us about it. Second, read your lease and see what it specifically says regarding penalties and such. Most likely, it says that there is a fee of $500, plus $100 per day that the pet is in the unit, plus a pet inspection fee of $120 after the pet has been removed....
I would like to pay rent using an ACH (Automated Clearing House) transaction initiated from my bank account and directly deposited into Eclipse’s bank account, how do I do that?
Last Updated: October 27, 2026Unfortunately we can not accept ACH payments directly from your bank that are not initiated through the tenant portal as an eCheck. This is because we have fiduciary trust bank accounts and can’t allow tenants to ACH money into it without it being associated with a specific rent charge. If we allowed direct ACH from...
I have been told that I need a Lease Modification. What is the cost of a Lease Modification?
Last Updated: October 27, 2026Lease Modifications typically cost $87.00. The fee covers the cost of the paperwork and time that goes into making changes to an existing lease. If you have questions about a Lease Modification please reach out to your Property Manager or email Operations@RentEclipse.com
Can I sublease (sublet) or let someone take over my lease?
Last Updated: October 27, 2026No, Eclipse Property Management does not allow for subleasing of residential spaces. Please double-check your lease to be sure. Most leases say something like “Tenant may not assign or sublease any interest in the Premises, nor effect a change in the majority ownership of the Tenant (from the ownership existing at the inception of this...
I think I have bed bugs. What happens now?
Last Updated: October 27, 2026Tell us right away, in writing if you can, so the timeline is clean. Colorado sets the clock and we work to it: Within 96 hours of your notice, we arrange an inspection by a qualified inspector. We give you at least 48 hours’ written notice before anyone enters to inspect or treat. Within 2...