Home / Owner Center / Maintenance and Repairs
for owners
How a repair gets from your tenant's request to a finished job, who does the work, and when we ask you first.
Every routine request follows the same five steps.
Tenants can call 719.581.RENT any time. Colorado law sets short repair deadlines, and a written report, including a portal request, starts the clock.
These repairs do not wait for the routine review or for your approval.
For any single repair or maintenance item expected to cost more than this, unless your agreement sets a different amount.
On each outside vendor invoice, capped per work order. It pays for running maintenance. There is no separate coordination fee.
Eclipse has no in-house maintenance crew. Vendors are chosen for price and quality, not to keep work in-house.
Your tenant calls 719.581.RENT.
An exterior drive-by each quarter, an interior walk-through each year, and a move-out inspection, all in the management fee.
Per added interior inspection you request, up to once a quarter, with a photo report.
Amounts shown are for our Landlord plan. See the other plans on our pricing page.
We get your approval before any single repair expected to cost more than your maintenance limit. We ask by email, text or the Owner Portal and say when we need an answer. If we have not heard back in two business days, we make the call for you.
Your agreement lists repairs we handle without waiting, such as heating, water heaters, leaks and emergencies. The law makes urgent livability repairs the owner's expense.
When a tenant moves out, we have the home professionally cleaned, finish routine turnover work, and flag updates worth making, such as flooring or paint.
We mail furnace filters to your tenant three times a year to help your heating system last. Damage a tenant causes is charged to the tenant at the vendor's invoice.
More answers: When will you call me before a repair? · What is the 7% repair markup? · How the money moves · All owner questions
Other parts of the job: Rent collection · Tenant screening · Accounting and owner reports · Marketing and leasing
Tell us where it is. Chuck Kelley, our Broker/Owner, will look at it and tell you what he sees. No obligation.
